Support runs from Nairobi, Monday to Friday 8:00 to 18:00 East Africa Time, and Saturday 9:00 to 14:00.
+254 746 501 389
For settlement approvals, stuck prompts and account access. Tap the WhatsApp button on this site.
pesacoresupport@gmail.com
For integration questions and records. Include the payment reference or the merchant ID when writing about a specific payment.
For a payment question: the payment reference, the amount, the date and the M-Pesa receipt if one was issued. For an integration question: the endpoint being called and the response received. For an account question: the business name and the email used to sign up.
Businesses can log in at pay.pesacore.co.ke/merchant to see payments, statements, settlement status and API settings.